Privacy Policy

What Personal Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, address, phone number, email address, and other contact details provided during registration, appointments, or through web forms.
• Health Information: Medical history, treatment plans, test results, and other protected health information (PHI) collected during your care, as defined by HIPAA.
• Billing Information: Insurance details, payment information, or other financial data necessary for processing payments.
• Website and SMS Data: Information provided through web forms, cookies, or SMS opt-in processes, including preferences for receiving communications.
• Other Data: Information you voluntarily provide, such as feedback, survey responses, or inquiries.

How We Use Your Personal Information

We use your information to:

• Provide medical care, schedule appointments, and communicate treatment plans.
• Send SMS messages for appointment reminders, account notifications, billing updates, health maintenance reminders, or marketing (if you opt in).
• Process payments and coordinate with your insurance provider.
• Improve our services, including quality assessments, staff training, and operational enhancements.
• Comply with legal and regulatory requirements, such as HIPAA.
• Respond to your inquiries or provide customer support.

Who We Share Your Personal Information With

We may share your information as follows:

• Healthcare Providers: With physicians, specialists, or other providers involved in your care, such as our preferred Medicare specialist, Voss Speros with Arizona Medicare and Insurance Solutions (480.639.0309), for coverage consultations.
• Business Operations: With service providers (e.g., billing companies, IT vendors) who assist in our operations, all of whom are bound by confidentiality agreements and HIPAA compliance.
• Legal Compliance: When required by law, such as in response to a court order or public health reporting.
• De-Identified Data: We may use anonymized data for research or quality improvement without identifying you.
• SMS Consent: Your consent to receive SMS messages from Mulberry Health is not shared with third parties or affiliates for marketing or other purposes.

Your Rights and Choices

• Access and Updates: You may request access to your personal information or request corrections by contacting us at 623.220.2601.
• SMS Opt-Out: To stop receiving SMS messages, reply STOP to any message. For assistance, reply HELP or visit www.mulberrymedical.net.
• Medical Records: You may request a copy of your medical records by contacting our office.
• Opt-Out of Marketing: You may opt out of marketing communications by following unsubscribe instructions in emails or contacting us.

How We Protect Your Information

We implement physical, technical, and administrative safeguards to protect your personal information, including encryption, secure servers, and HIPAA-compliant processes. However, no system is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party sites, such as Arizona Medicare and Insurance Solutions. We are not responsible for the privacy practices of these sites. Please review their policies before sharing information.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your information, please contact us:

Mulberry Health

623.220.2601

www.mulberryhealth.net

[email protected]

For additional details, please review our Terms of Service.